Training & Development to Outsourcing Employees

The training & personal development for the outsourcing workers should be on-going process in every outsourcing industry. By organizing training program the workers familiarize themselves with the newer task and such training facilitate them to improve their personal skills and to improve their quality of work and their work output.

There is also need of identifying an individual skills and develop the skills and talent to utilize it in more effective manner in their work. The top manager & Executive of the organization should be deputed to the outsourcing partner location for few days to understand the working environment and culture of the organization which can contribute to the success of outsourcing objective with  their team.

Outsourcing Needs due Diligence Process

In Outsourcing a wide range of players are involved to make a successful and long lasting outsourcing relationship, these players are company Executives, Customer care Reps, Manager and project leaders, for large outsourcing establishment these assignment are being done at domestic base operation and other part of work assignments get linked with outsourcing partner location.

This whole process is involved in a culturally diverse global environment to meet outsourced partner’s business objectives. In addition of top of the technical skills, interpersonal skills and leadership these jobs need a cross-cultural competence to meet excellence and achieving ultimate goal of both partners. The outsourcing partner should have sound knowledge about the cultures and ability to adapt the cultural difference hence a due diligence process is a crucial part for making outsourcing relationship much stronger addressing partner’s business objectives and goal.

China for Outsourcing-Trust Issue

While outsourcing in China grows recently very fast but considering the political and legal situation in China, question comes to mind, Can we trust China for outsourcing? Although considering the growth of outsourcing market where IBM, HP, Microsoft, Siemens, Unisys and other corporates are adding staff in China and the country which has already good presence of giant like Wipro, Tata & Infosys and others.

However the U.S. Department of State said it won’t use Lenovo computers on a classified network because of ongoing concerns about the company’s Chinese government ties. The State Department’s decision comes after House Rep. Frank Wolf recently objected to the use of Lenovo’s computers in a classified network connecting U.S. embassies and consulates.

Referring to the objection by Frank Wolf, as far as security implication is concerned everyone should be careful before outsourcing work to a third party, especially to those overseas firms where the laws concerning intellectual property and privacy seems not restrained and formal.

Indian Outsourcing Get Royal Touch!

“I will be going back to the United Kingdom with a message that people should not be afraid of outsourcing; they should embrace it,” says Britain’s Prince Andrew, who has visited Chennai, India for the first time, he represented as UK’s Special Representative for International Trade and Investment.

Prince Andrew was addressing employees at Scope International, the captive business process outsourcing (BPO) unit of the Standard Chartered Group, he added “some people think that outsourcing in whatever form is a bad idea.” Dismissing that point of view, he said, “But that’s not true of the U.K. Government. The U.K. Government encourages outsourcing and leaves it to companies to decide where to go. The Prince said the technology, education and values of Indian BPOs contributed to the success of British companies.

This declaration will give boost up to Indian outsourcing & this gesture will help to make stronger relationship between India and the United Kingdom.

 

Outsourcing is not stealing high-paying American tech jobs- Azim Premji

Wipro Technologies Chairman disagreed that outsourcing is stealing high-paying American tech jobs. According to Azim Premji the chairman, the United States should be more worried about what is taught in its classrooms — or, rather, what isn’t.

“In fact, there is a shortage of information technology engineers in the United States, said Premji, who in four decades has led Wipro from a US$2 million cooking-oil processing company to a $2.4 billion global technology player. In its most recent quarter, the Bangalore-based company reported $765 million in revenue, a 41 percent increase from a year earlier, with profits of $152 million, a 48 percent jump”. Source ; Crmbuyer.com

24×7 Call Center- Outsourcing Requirement

Running a 24/7 call center is expensive, that is the reason many companies in recent years have outsourced their operations overseas. Managing employee working in a shift basis is expensive and difficult part especially for banking and financial sectors as banking and financial sectors required a 24/7 operations.

These banking and financial institution need to check their requirement prior to outsourcing their call center functions:

- reliable service providers with communication service
_ communication line & infrastructure and equipments
- Trained customer call representative with good communication, ascent and comprehensive skills
- Top IT security functions & privacy
_ Level of competence and skills to meet specific requirement of customers

These requirements should be in priority to maintain quality service when outsourcing.

Outsourcing Security Function

Informationweek has recently provided the list for top security functions which are commonly outsourced, The list was derived from the results of he reality is that tapping into a service provider might be the best way to protect your company and comply with the latest government regulations.

Top Security Function;
Managed Firewall – 29%
Managed Intrusion Detection – 25%
Vulnerability Assessment – 21%
Messaging Protection – 18%
Computer incident and response – 17%
Disaster Recovery Management – 17%
Security Strategy – 15%
Vulnerability management – 15%
Security governance – 11%
Asset and configuration management – 11%
End device security – 11%

I think this can be helpful if you would have planned for your own outsourced security functions.

Outsourcing – Integrated Part of Your Business

Outsourcing becoming an integrated part of your business, especially if you are in hosting business when you grow in terms of your client base, you start feeling difficult to manage your clients from your in-house operation as the demand of your clients for support get increase. You need to manage them well providing them excellent service and support 24×7x365 which is crucial part of your service as it count on your reputation and existence. Also to minimize overall cost you may consider for outsourcing some part of your service & support to others as outsourcing allows you to reduce costs. This is the right time to find a most reliable outsourcing partner in whom you can trust. You need to look for a tailor made solution for ultimate solution for your clients.

These are few points that should be taken into account when you look for a outsourcing partner;

* You should have throughout information about particular outsourcing company about their market reputation and credibility.

* You should check they should have knowledgeable and experienced support staff to meet your requirement.

* They should be flexible and reliable, check their testimonials and other references of their clients and reviews.

* They must understand your actual need and operate in a transparent environment.

* Check their response time for a critical issue and always opt for a free trial. Check their level of support.